Making Order & Payment Inquiries
Are all the prices in US dollar?
Yes, all prices shown on SideStepBar.com are in US dollar. For Canadian orders, Paypal will automatically exchange your Canadian dollar into US dollar when
you checkout through Paypal.
How do I know the stock availability?
Most of our products are in stock and ready to ship, however, for any online business, the stock status could change every second. After you have made the order, you will receive an order status email within 24 hours. The order status email will indicate whether the requested product is in stock or out of stock. Or you could simply email us to check the stock availability. Email: email@example.com
What happens after I paid?
After your payment is confirmed, you will receive an order status email within 24 hours. For in stock product, it will be shipped within these 24 hours and you will then receive a shipping confirmation email which will include a tracking number for your order. If the product you ordered is out of stock, we will let you know the approxiamte time it will come in stock again. It is your choice to wait for it or we could instantly refund the whole amount back to you in the same method of payment as you placed the order.
What if the product I ordered is out of stock?
After your payment is confirmed, an order status email will be sent within 24 hours. If the requested product is out of stock, we will let you know when the product will come in stock again. It is totally your choice either to wait for the product, or to get your money back. We will ship your order out once the stock arrives in our warehouse and you will receive a shipping confirmation email with tracking number by then. If you opt to get a refund, we would gladly return the full payment back to you within 24 hours in the same method of your payment.
What forms of payment do you accept??
We accept PayPal. It means you could pay with Visa, MasterCard, American Express, PayPal balance, and bank transfer via PayPal. Paypal is the world's leading online payment method as it is the safest and most reliable. For more information on Paypal, please visit www.paypal.com.
Is it safe to buy products from your website?
It is very safe to buy from us. We do not ask for your credit card and other sensitive information. No matter which payment method you choose, PayPal world-class security systems strongly protect your sensitive financial information, so your data is not available to anyone including us. Paypal works 24/7 to ensure all transactions transferred successfully, and also to stop fraud transaction. It is simply a peace of mind purchasing with SideStepBar.com checkout system with Paypal.
How do I pay if I do not have a PayPal account?
You do not need to register a PayPal account to make a payment via PayPal. You could still pay with Visa, MasterCard or American Express through Paypal. Simply click "Proceed to checkout" in your shopping cart and then follow the instructions.
Product and Shipping Info:
Is there any difference on your products comparing with the products from dealership, retails, and other websites? Since your prices are way cheaper than them.
As we are an online outlet store, we offer the real outlet price for over 70% off everyday on all of our products, because we are the direct importer and we don't go through a distributor to further increase the cost of the product. Besides, we have our own warehouses in USA and Canada so we can further cut the price down to give you an outlet experience when buying from SideStepBar.com.
As for our products, we can say there is no difference at all on the product quality comparing to any major brands in the market. The quality is as good as or even better than any other brands because U-Drive is one of the experienced and major manufacturers in the industry. U-Drive has also manufactured for some major USA brands in the market so the quality is not a concern.
I could not find a particular product for my vehicle; can I make a special order?
It is possible that we may carry more products than listed online. Please let us know your vehicle make, model, year and the particular product you are looking for, and we will try our best to fulfill your need.
Can I install the products on my own?
Our products are very easy to install as there is no drilling required. Most products only need bolt-on application, and all products come with installation instruction. It should be an easy job. However, if you do not have any knowledge or experience with working on your vehicle, we do recommend that you get the products installed professionally.
Do your products come with warranty?
All products you see in SideStepBar.com do come with manufacture warranty from defects in material and workmanship as long as life time. The warranty terms are all stated in all products' description. Please refer to each specific product description for warranty terms.
Where do you ship?
We ship to every location within the 48 contiguous United States and across Canada. Product will be shipped out from warehouse in United States or in Canada. It is our discretion to choose where each product is going to ship out. It mainly depends on the distance of the destination and the product quantity in the warehouses. So there is a possibility that your order will come from USA while you are located in Canada, and vice versa.
How much is the shipping fee?
Shipping fee is absolutely FREE at SideStepBar.com. There is no minimum to qualify Free Shipping like other websites. We offer free shipping no matter how many you buy. We believe this is the true meaning of a outlet store that you only pay for the amount on the price tag.
Which shipping company do you use?
We use UPS Standard for most of our orders. You will receive tracking number once the product(s) have been shipped out.
How long will it take to deliver to my home?
We ship orders every business day. It takes 3-7 business days to arrive anywhere in North America.
If your question is not listed above, please feel free to contact us via email. Our staff would gladly answer your question in a timely manner.